Garuda - Garba Rujukan Digital

Professional : Jurnal Komunikasi dan Administrasi Publik

Vol 9 No 2 (2022)

Anisah Putri Nabilah (Universitas Sumatera Utara)
Robinson Sembiring (Universitas Sumatera Utara)

Publish Date
25 Dec 2022

The purpose of the study was to find out the portrait of the SOP on the management of E-KTP from the aspects of transparency, accountability, and the rule of law at the Medan Amplas Sub-District Office, Medan City. This study uses descriptive qualitative research methods with primary and secondary data collection techniques. The results showed that the SOP for the management of E-KTP at the Medan Amplas sub-district office was not optimal in providing services to the community. This is evidenced by the complaints from the publik regarding the procedure and time for completing the E-KTP and the unsatisfactory attitude of the employees.

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