Jurnal Ilmiah Administrasi
Vol 10 No 3 (2022): Desember

STRATEGI PEMERINTAH TERHADAP PENINGKATAN KUALITAS PELAYANAN DI UPT RSUD ARIFIN NU’MANG KABUPATEN SIDENRENG RAPPANG SELAMA MASA PANDEMI COVID 19

Anisyah Syukri (Universitas Muhammadiyah Sidenreng Rappang)
Sapri Sapri (Universitas Muhammadiyah Sidenreng Rappang)
Andi Uceng (Universitas Muhammadiyah Sidenreng Rappang)



Article Info

Publish Date
30 Dec 2022

Abstract

During the COVID-19 pandemic, all forms of service experienced limitations, one of which was at the UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency. Due to the COVID-19 pandemic, the hospital issued innovations but they have not been implemented properly. The purpose of this study was to determine the government's strategy to improve service quality at UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency during the covid 19 pandemic. The type of this research was quantitative associative. The results of this study obtained a recapitulation of strategy variables of 64.7% in the "Good" category. Recapitulation of service quality variables by 57% is in the "Good enough" category. The recapitulation of the indicators of factors that influence the service quality strategy of 61.2% is in the "Good" category, and the influence between strategy and service quality at UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency during the covid 19 pandemic is categorized as "Influential/Significant" .

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Journal Info

Abbrev

jia

Publisher

Subject

Social Sciences

Description

The aim of this journal publication is to disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of public administrations and policies. JIA particularly focuses on the main problems in the development of the sciences of public policies and ...