JURIKOM (Jurnal Riset Komputer)
Vol 9, No 6 (2022): Desember 2022

Pengukuran Usability dan Respon Emosional Pengguna pada Aplikasi Cyber Counseling untuk Mengidentifikasi Masalah Interaksi

Endang Fatmawati (Universitas Diponegoro, Semarang)
Amri Amri (Politeknik Negeri Lhokseumawe, Lhokseumawe)
Gogor Christmass Setyawan (Universitas Kristen Immanuel, Yogyakarta)
Dimas Sasongko (SCOPUS ID: 57193503355, Universitas Muhammadiyah Magelang, Magelang)



Article Info

Publish Date
30 Dec 2022

Abstract

The Cyber Counseling mobile application allows users with different backgrounds to visit, so evaluating the application's user interface is necessary. Usability has attributes to determine the user interface that users can use easily to achieve a goal. Emotions are subjective and conscious events illustrated primarily through psychophysiological expressions and biological reactions. Moreover, emotion is a complex feeling that affects the user's performance. In this study, usability testing uses a System Usability Scale questionnaire, and emotional responses will be measured by measuring affective reactions using the Self-assessment Manikin questionnaire. The results of usability testing using the System Usability Scale questionnaire show that the perspective of test participants about the Cyber Counseling mobile application is to have acceptability ranges in the acceptable category, have a grade scale with category C, and have an adjective rating in the good category. The results of measuring emotional responses using the Self-assessment Manikin questionnaire on the pleasure indicator have a happy emotional response, the arousal indicator has an enthusiastic emotional response, and the dominance indicator has an emotional response capable of operating the Cyber Counseling mobile application.This research has a contribution that by combining the usability method and measuring the user's emotional response, it not only provides information on the ease of using the application but also provides information about the affective reaction of the user when using the application

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Journal Info

Abbrev

jurikom

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

Description

JURIKOM (Jurnal Riset Komputer) membahas ilmu dibidang Informatika, Sistem Informasi, Manajemen Informatika, DSS, AI, ES, Jaringan, sebagai wadah dalam menuangkan hasil penelitian baik secara konseptual maupun teknis yang berkaitan dengan Teknologi Informatika dan Komputer. Topik utama yang ...