Jurnal Ilmu Manajemen dan Bisnis
Vol. 10 No. 1 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)

ADMINISTRATION SERVICE EFFECTIVENESS AT PPS STIA BINA TARUNA GORONTALO

Sri Rahmatia Ali (Universitas Bina Mandiri)
Frista Iin Wahyuni (Unknown)
Siske Anani (Unknown)

Article Info

Publish Date
31 May 2022

Abstract

This study aims to analyze and to determine the effectiveness of financial administration services at PPs STIA Bina Taruna Gorontalo. This research uses descriptive qualitative method. The informants of this study were students and employees at PPs STIA Bina Taruna Gorontalo. Data collection through interviews. The results showed that the administrative services at the Postgraduate Campus of STIA Bina Taruna Gorantalo were running effectively. This can be seen from the five dimensions of service quality, namely tangible or very good physical appearance of employees, employee reliability is very reliable, employee responsiveness is very fast, assurance or assurance is running well and empathy is well manifested.

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Journal Info
Jurnal Ilmu Manajemen dan Bisnis
Website

Abbrev

JIMB

Publisher

Universitas Bina Mandiri Gorontalo

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other

Description

Journal of management and business science contains the writings of lecturers and students from the management and business majors both from within UBMG and outside the University environment. Articles in this journal are published in three times a ...