<![CDATA[The purpose of this study was to determine the process of resolving disputes through arbitration institutions for business actors. Dispute resolution through arbitration institutions is in great demand by business people, because dispute resolution through arbitration institutions has advantages over formal court institutions. The advantages of arbitration institutions include fast and simple processes, low costs, confidentiality of disputes is maintained, decisions are embracing and beneficial to the parties (win-win solution), as well as maintaining the business relationship of the parties, so that they are made choices by business actors.Keywords: Dispute Settlement, Arbitration Institution. Abstrak.Tujuan penelitian ini adalah untuk mengetahui proses penyelesaian sengketa melalui lembaga arbitrase bagi pelaku usaha. Penyelesaian sengketa melalui lembaga arbitrase banyak diminati oleh para pelaku bisnis, sebab penyelesaian sengketa melalui lembaga arbitrase memiliki kelebihan dibanding lembaga pengadilan yang bersifat formal. Kelebihan lembaga arbitrase diantaranya yaitu proses cepat dan sederhana, biaya murah, kerahasiaan sengketa terjaga, putusan bersifat merangkul dan menguntungkan para pihak (win-win solution), serta menjaga hubungan usaha para pihak, sehingga dijadikan pilihan oleh pelaku usaha.Kata Kunci : Penyelesaian Sengketa, Lembaga Arbitrase]]>
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