Jurnal Ekonomi
Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret

THE INFLUENCE OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION OF ISLAMIC PEOPLE'S FINANCING BANKS IN MEDAN CITY

Dhian Rosalina (Universitas Samudra)
Adelina Lubis (Universitas Medan Area)
Ihsan Effendi (Universitas Medan Area)

Article Info

Publish Date
23 Jan 2023

Abstract

This study aims to determine the effect of the dimensions of service quality consisting of reliability, responsiveness, assurance, empathy, and tangibles on customer satisfaction of sharia people's financing banks in the city of Medan. The sample in this study was 85 customers. The test tool used is Multiple Linear Regression, based on the results of research analysis there is a significant influence of service quality at Islamic People's Financing Banks in Medan City which consists of Reliability, Responsiveness, Assurance, Empathy, Tangibles on customer satisfaction of Islamic people's financing banks in Medan city

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Journal Info
Jurnal Ekonomi
Website

Abbrev

Ekonomi

Publisher

SEAN INSTITUTE

Subject

Economics, Econometrics & Finance Social Sciences

Description

Journal Ekonomi is a peer-reviewed journal that publishes scientific articles that are the results of original scientific research (top priority) and new scientific review articles (not priority) from various academics and researchers that have not been published elsewhere, including: 1. Accountancy ...