Jurnal Sistem Teknik Industri
Vol. 25 No. 1 (2023): JSTI Volume 25 Number 1 January 2023

Comparative Analysis of Seller's Preferences in Selling Online in Marketplaces

Arinda Soraya Putri (Universitas Muhammadiyah Surakarta)
Muklis Setiono (Universitas Muhammadiyah Surakarta)



Article Info

Publish Date
28 Jan 2023

Abstract

In Indonesia, the growth of internet commerce (e-commerce) tendencies has nearly doubled since the Covid-19 pandemic. The changes that have taken place have created a pattern where individuals are switching from traditional to internet buying. Both Shopee and Tokopedia provide business actors numerous options to boost sales, but each e-commerce has advantages and disadvantages specific to the services offered to business actors in e-commerce. This study compares Shopee and Tokopedia sellers' perceptions of their experiences to see if there are any discrepancies. In order to collect data, preference and comparison problem-related questionnaires were sent. Shopee excels in the people variable, while Tokopedia excels in the product, price, site, promotion, physical facilities, and process factors, according to the average perceived value of each variable. Overall, Tokopedia outperforms Shopee in terms of the services it offers to merchants. The findings of this study can be utilized to assess the issues that arise from comparison studies in order to better the research subject.

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Journal Info

Abbrev

jsti

Publisher

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

Jurnal Sistem Teknik Industri (JSTI) of Universitas Sumatera Utara, Faculty of Engineering, Department of Industrial Engineering, was published in 1998. Until now, the number of publications has reached 21 volumes, each of which is published by TALENTA Publisher twice a year . Each volume has two ...