<![CDATA[Public Health Center is a basic health service that is the spearhead of health services. Some of the efforts that have been made by the head of the Sukaraja Nuban Public Health Center to improve the service quality for the elderly are adding medical and non-medical equipment. However, the coverage of elderly services from 2018 to 2020 is still below the target, in 2019 it reached 69.9% and in 2020 the coverage of elderly services fell to 69.9%. The research objective was to determine the correlation between the quality of patient care and the interest in revisiting outpatients. The research type conducted is quantitative with a cross-sectional research design. The population taken was all patients who visited the Public Health Center in 2020. The sample was taken by using the accidental sampling technique with a total sample of 105 respondents. The data analysis used the Chi-Square test at p =5%. The results showed that the correlation between physical evidence and p-value = 0.073, the correlation with p-value = 0.001, the correlation of responsiveness with p-value = 0.938, the correlation of assurance with p-value = 0.797, the correlation of empathy with p-value = 1.545. To increase interest in repeat visits, puskesmas must improve the quality of services provided to the community, especially the elderly. Abstrak: Peningkatan kualitas pelayanan adalah salah satu isu yang sangat krusial dalam manajemen. Mutu pelayanan kesehatan masyarakat perlu terus ditingkatkan untuk meningkatkan derajat kesehatan masyarakat. Dalam memberikan pelayanan lansia, dibutuhkan penatalaksanaan dengan mempertimbangkan gangguan-gangguan fungsional yang terjadi dan juga perlu adanya pendekatan yang holistic dan ekonomis. Tujuan dari penelitian ini adalah Untuk mengetahui Hubungan Kualitas Pelayanan Lansia Terhadap Minat Kunjungan Ulang Posyandu Lansia. Waktu penelitian dilakukan pada bulan November 2021. Teknik pengambilan sampel menggunakan teknik accidental sampling dan diperoleh jumlah sampel 105 pasien lansia. Analisis data menggunakan uji Chi Square pada p=5% Hasil penelitian menunjukkan bahwa hubungan bukti fisik dengan nilai p=0,073, hubungan dengan nilai p=0,001, hubungan daya tanggap dg nilai p=0,938, hubungan jaminan dengan nilai p=0,797, hubungan empati dg nilai p=1,545. untuk meningkatkan minat kunjungan ulang, puskesmas harus meningkatkan kualitas pelayanan yang diberikan kepada masyarakat khusunya lansia.]]>
Copyrights © 2023
