JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM
Vol 5 No 1 (2022): Jurnal Ilmiah Bisnis, Pasar Modal, dan UMKM (JIBPU)

EFFECT OF LEADERSHIP, CUSTOMER FOCUS, EMPLOYEE TRAINING AND EMPOWERMENT, PROCESS MANAGEMENT, AND CONTINUOUS IMPROVEMENT ON OPERATIONAL PERFORMANCE (CASE STUDY AT PLASTIC INJECTION COMPANY FOR AUTOMOTIVE AND ELECTRONIC COMPONENTS IN NORTH JAKARTA)

R. Moh. Arief Budihartono (Unknown)
Aloysius Harry Mukti (Unknown)
Suryati Veronika (Unknown)

Article Info

Publish Date
15 Jun 2022

Abstract

This research was conducted to test and analyze the effect of leadership, customer focus, employee training and empowerment, process management, and continuous improvement as elements of Total Quality Management on operational performance. The method used in this study is Structural Equation Modeling (SEM) using the SmartPLS application. The population in this study is the employee of The Plastic Injection Company for automotive and electronic components in North Jakarta (the “Company”) as many as 450 people. The type of sample in this study was purposive sampling and obtained by respondents as many as 206 respondents. The test results showed that leadership negatively affects operational performance, customer focus has no effect on operational performance, employee training and empowerment have no effect on operational performance, process management has a positive effect on operational performance, and continuous improvement has a positive effect on operational performance

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Journal Info
JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM
Website

Abbrev

JIBPU

Publisher

Institut Bisnis Nusantara

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences

Description

Jurnal Ilmiah Bisnis, Pasar Modal dan UMKM (JIBPU) edisi ini berisi lima tulisan, yang terkait dengan strategi marketing dan manajemen sumber daya manusia dengan beberapa implementasi marketing di sektor keuangan, jasa bisnis, industri dan pemerintahan. Jurnal ini menampilkan beberapa penelitian dan ...