Jurnal Manajemen Perhotelan
Vol. 9 No. 1 (2023): MARCH 2023

PENGARUH INTERNET OF THINGS DAN EXPERIENCE TERHADAP REVISIT INTENTION TAMU HOTEL ASTON INN JEMURSARI SURABAYA

Eugene Katama Angkasa (Universitas Ciputra Surabaya)
Adrie Oktavio (Universitas Ciputra Surabaya)
Devi Rahnjen Wijayadne (Universitas Ciputra Surabaya)

Article Info

Publish Date
21 Jun 2023

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention tamu Hotel Aston Inn Jemursari Surabaya dengan experience sebagai variabel mediasi. Hasil analisis PLS-SEM dengan menggunakan data 150 orang tamu hotel menemukan bahwa internet of things mempengaruhi experience, internet of things mempengaruhi revisit intention, experience mempengaruhi revisit intention, dan experience terbukti mampu menjadi mediator dari hubungan antara internet of things dan revisit intention.

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Journal Info
Jurnal Manajemen Perhotelan
Website

Abbrev

hot

Publisher

Universitas Kristen Petra Surabaya

Subject

Economics, Econometrics & Finance Environmental Science

Description

Jurnal Manajemen Perhotelan is published biannually, in March and September, by Petra Christian University. Jurnal Manajemen Perhotelan aims to: Promote a comprehensive approach to hotel management incorporating viewpoints of different disciplines, Strengthen academic exchange with other ...