Journal of Humanities and Social Studies
Vol 7, No 1 (2023): JHSS (Journal of Humanities and Social Studies)

Dominant Factors Behavioral Intention of The Generation Millennials in Using E-Wallets

Nana Triapnita Nainggolan (Sekolah Tinggi Ilmu Ekonomi Sultan Agung)
Darwin Lie (Sekolah Tinggi Ilmu Ekonomi Sultan Agung)
Lora Ekana Nainggolan (Sekolah Tinggi Ilmu Ekonomi Sultan Agung)
Ady Inrawan (Sekolah Tinggi Ilmu Ekonomi Sultan Agung)
John Lidia (Sekolah Tinggi Ilmu Ekonomi Sultan Agung)



Article Info

Publish Date
29 Mar 2023

Abstract

Technological advancements fueled by the internet revolution have transformed the financial services industry's image, resulting in modifications to electronic financial services. These service changes can be seen in almost all forms of financial services, such as banking, insurance, and stock trading, which are carried out using electronic media, such as E-wallets services. This study's primary goal is to discover how the Millennial generation uses digital wallet applications in terms of perceived ease of use, perceived usefulness, trust, social influence. This study utilized a quantitative method using exploratory surveys and online questionnaires, as well as a literature and field research design. This study employs the Smart PLS program with the PLS-SEM approach for data analysis. Data was collected using non-probability sampling using a purposive sampling approach, yielding a sample size of 146 respondents for this research. This research provides information about the behavior of using digital wallet applications, which are significantly controlled by perceived ease of use, trust, and social influence. Furthermore, the Perceived Usefulness factor does not significantly impact the behavior of using digital wallet applications. These findings highlight the importance of trust as a motivator for customers when utilizing an E-Wallet application. It is preferable to expand the number of study samples in order to appropriately generalize findings, as well as to include research factors that are believed to influence behavioral intention to use. This research will look at the effects of perceived ease of use, perceived utility, trust, and social influence on Generation Millennial behavior when it comes to using digital wallets.

Copyrights © 2023






Journal Info

Abbrev

jhss

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of Humanities and Social Studies is an academic journal that publishes scientific papers in the field of humanities and social studies. This journal is published two times a year (March and September) by Lembaga Penelitian dan Pengabdian Pada Masyarakat, Universitas Pakuan Bogor since 2017. ...