Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis
Vol 7, No 1 (2023): Ecodemica: Jurnal Ekonomi, Manajemen dan Bisnis

Pengaruh E-Wom dan Brand Awareness terhadap Purchase Intention di Restoran Nippon-Kan Jakarta Pusat

Chika Yacinta Rahardjo (Universitas Pelita Harapan)
Natalia Paserela (Universitas Pelita Harapan)
Juliana Juliana (Universitas Pelita Harapan)



Article Info

Publish Date
30 Mar 2023

Abstract

Apart from providing rooms, the hotel also provides a restaurant. One of the restaurants in Central Jakarta is the Japanese restaurant Nippon-Kan. Entering the digital era, internet-based marketing has begun to be utilized by business actors. E-WOM is a marketing strategy that is widely used today. By utilizing the internet, customer information and reviews about restaurants will be widely disseminated in various discussion forums so that E-WOM can influence customer purchase intentions. In addition to E-WOM, brand awareness can also affect customer purchase intentions. This study aims to inspect and evaluate the effect of E-WOM and brand awareness on purchase intentions at Nippon-Kan restaurants. The theories used are marketing theory, brand theory, and planned behavior theory. The research method used was to collect data through a questionnaire and then process it with SmartPLS 3.2.9. The results of the study explain that E-WOM and brand awareness have a positive and significant outcome on purchase intentions at the Japanese restaurant Nippon-Kan, Central Jakarta. The implication of this research is that it can be deliberation for every company to increase E-WOM and brand awareness that has been implemented. For the public, this research is expected to afford information and knowledge about E-WOM, brand awareness and consumer purchase intentions. For academics, this research is expected to give new and additional references for further research.Keyword: Brand Awareness; E-WOM; Purchase Intention

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Journal Info

Abbrev

ecodemica

Publisher

Subject

Economics, Econometrics & Finance

Description

The first ECODEMICA journal was published in 2013, with ISSN registration from LIPI Indonesia. ECODEMICA is a journal of scientific research results in the fields of Economics, Management, and Business. With articles that have not been published online or in ...