Jurnal Riset Bisnis dan Investasi
Vol 9 No 1 (2023): Jurnal Riset Bisnis dan Investasi

Peningkatan Minat Beli Ulang melalui E-Service Quality

Maya Setiawardani (Unknown)
Tri Agus Riyanto (Unknown)



Article Info

Publish Date
14 Apr 2023

Abstract

The purpose of this study is to identify e-service quality that has been implemented by Bukalapak and the level of repurchase intention of its customers, as well as to reveal how much e-service quality can increase the repurchase intention of Bukalapak's consumers. The research method used is quantitative method, the sampling technique is using non-probability sampling with a purposive sampling approach of 176 respondents. Data collection was carried out through a questionnaire using a Likert scale. The data were processed using SPSS, using descriptive analysis, simple regression analysis, and hypothesis testing. The results of this study indicate that the level of e-service quality is in the high category, the level of consumer repurchase intention is in the sufficient category, and e-service quality can significantly increase consumer repurchase intention by 29.9%.

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Journal Info

Abbrev

an

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JURNAL RISET BISNIS & INVESTASI (JRBI) is published by the Department of Commerce Administration, Politeknik Negeri Bandung (POLBAN) as a communication media and forum for discussing economic and business issues in both national and regional. This journal is published three times in a year, ...