Journal of Informatics Management and Information Technology
Vol. 3 No. 1 (2023): January 2023

Penerapan Metode Additive Ratio Assement (ARAS) dalam Pemilihan Customer Service Terbaik

Sri Agustiani Br Siburian (Universitas Budi Darma, Medan)
Mohammad Taufan Asri Zaen (STMIK Lombok, Praya)
Setiawansyah (Universitas Teknokrat Indonesia, Lampung)
Dodi Siregar (Universitas Harapan Medan, Medan)
Erlin Windia Ambarsari (Universitas Indraprasta PGRI, Jakarta)
Yuwan Jumaryadi (Universitas Mercu Buana, Jakarta)

Article Info

Publish Date
31 Jan 2023

Abstract

There are several references or assessments in determining the best customer service, including those based on customer service performance assessments, namely Cross Selling, Greeting Service Recovery, Grooming, and Discipline. In this study the authors used the ARAS method in selecting the best Customer Service. Use the Additive Ratio Assessment (ARAS) method where each criterion is compared to produce the best. The results of the study provide alternative A3 which is the alternative chosen to be the best alternative with a value of 0.2207.

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Journal Info
Journal of Informatics Management and Information Technology
Website

Abbrev

jimat

Publisher

Forum Kerjasama Pendidikan TInggi

Subject

Computer Science & IT

Description

Journal of Informatics Management and Information Technology, memiliki kajian pada bidang: 1. Manajemen Informatika, 2. Sistem Informasi, dan 3. Teknologi ...