Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi
Vol. 7 No. 1 (2022)

Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines

Fauza Adelma Syafrizal (Information Systems Department, Universitas Sriwijaya)
Rahmat Izwan Heroza (Faculty of Computer Science, Universitas Sriwijaya)
Ermatita (Faculty of Computer Science, Universitas Sriwijaya)
Mgs. Afriyan Firdaus (Faculty of Computer Science, Universitas Sriwijaya)
Pacu Putra (Faculty of Computer Science, Universitas Sriwijaya)
Lovinta Happy Atrinawati (Information Systems Department, Institut Teknologi Kalimantan)
Monterico Adrian (Information Technology Department, Telkom University)

Article Info

Publish Date
08 Jun 2022

Abstract

A lot of the company's business activities failed due to not adapting to user needs and technological developments. Previous studies show that there is no way to implement UX guidelines that explain the specific user needs for the UX of e-commerce systems. Therefore, we need a way of implementing UX for e-commerce websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, and satisfaction, to measure the system's usability and then conduct an interview to follow up the result. This research identifies how e-commerce companies implement UX best practices for their systems that can be used for other people who want to design their e-commerce applications.

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Journal Info
Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi
Website

Abbrev

inform

Publisher

Universitas Dr. Soetomo Surabaya

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Library & Information Science

Description

Inform: Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi is One of the journals published by the Informatics Engineering Department Dr. Soetomo University, was established in January 2016. Inform a double-blind peer-reviewed journal, the aim of this journal is to publish high-quality articles ...