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All Journal Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi
Mgs. Afriyan Firdaus
Faculty of Computer Science, Universitas Sriwijaya
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Library & Information Science

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Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines Fauza Adelma Syafrizal; Rahmat Izwan Heroza; Ermatita; Mgs. Afriyan Firdaus; Pacu Putra; Lovinta Happy Atrinawati; Monterico Adrian
Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi Vol. 7 No. 1 (2022)
Publisher : Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.699 KB) | DOI: 10.25139/inform.v7i1.4443

Abstract

A lot of the company's business activities failed due to not adapting to user needs and technological developments. Previous studies show that there is no way to implement UX guidelines that explain the specific user needs for the UX of e-commerce systems. Therefore, we need a way of implementing UX for e-commerce websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, and satisfaction, to measure the system's usability and then conduct an interview to follow up the result. This research identifies how e-commerce companies implement UX best practices for their systems that can be used for other people who want to design their e-commerce applications.
Co-Authors Ermatita Fauza Adelma Syafrizal Lovinta Happy Atrinawati Monterico Adrian Pacu Putra Rahmat Izwan Heroza