Jurnal bintang manajemen
Vol 1 No 1 (2023): Maret: Jurnal Bintang Manajemen

Determinan Terhadap Keputusan Pembelian Lipstik Wardah Di Shopee

Fitri Ngumdatul Robikah (Universitas Tidar)
Deni Ramdani (Universitas Tidar)



Article Info

Publish Date
27 Jan 2023

Abstract

This research was conducted to find out whether product attributes, service quality, and electronic word of mouth affect purchasing decisions for Wardah Liptrik at Shopee. This research is a quantitative research. The sample of this research is Shopee application users who have made transactions more than once on applications that are distributed to 100 respondents. Data analysis was performed using multiple linear analysis techniques which were processed using the SPSS data processing application version 25. The results showed that product attributes and service quality had an effect on purchasing decisions, but the EWOM variable had no effect on purchasing decisions. The results provide managerial implications for business people to add product attributes and improve service quality in order to increase consumer repurchase interest. With increasing purchasing decisions, it is expected that a business that is run can develop and be sustainable.

Copyrights © 2023






Journal Info

Abbrev

jubima

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...