Diponegoro Journal of Management
Volume 12, Nomor 1, Tahun 2023

PENGARUH MARKETING 4.0 TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION (Studi Pada Pengguna Smartphone di Semarang)

Andy Adrian Prasetya (Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro)
I Made Bayu Dirgantara (Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro)
Ardiaz Ajie Aryandika (Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro)



Article Info

Publish Date
24 May 2023

Abstract

ABSTRACT This study evaluates the role of the Marketing 4.0 component in maximizing customer satisfaction and influencing repurchase intentions with these four components, namely: Brand Identity, Brand Image, Brand Integrity, and Brand Interaction to support a company's marketing. The population in this study were smartphone users in the city of Semarang who knew and had bought a smartphone and knew of the attributes of marketing 4.0. The number of samples used is 100 respondents. The data obtained from the questionnaire data were then analyzed using structural equation modeling or SEM. The results of this study indicate that the marketing dimension 4.0 on smartphones has a positive effect on customer satisfaction. Furthermore, customer satisfaction has a positive effect on repurchase intentions and customer satisfaction is able to provide a significant influence in mediating marketing 4.0 on repurchase intentions

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Journal Info

Abbrev

djom

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen ...