SOCIETIES: Journal of Social Sciences and Humanities
Vol 3, No 1 (2023): SOCIETIES: Journal of Social Sciences and Humanities

Pengaruh Kompetensi Aparatur Terhadap Kualitas Layanan Kecamatan Donri-Donri Kabupaten Soppeng

Syarifuddin Syarifuddin (Administrasi Bisnis, Universitas Negeri Makassar)
Muhammad Luthfi Siraj (Administrasi Bisnis, Universitas Negeri Makassar)



Article Info

Publish Date
01 Jun 2023

Abstract

Abstract. This study aims to determine the effect of employee competence on service quality at the Donri-Donri sub-district office, Soppeng Regency. By using a quantitative design approach. This type of research is descriptive quantitative using observation techniques, questionnaires, interviews, and documentation in data collection. The study population consisted of 34 people with a population sample using descriptive statistical data analysis techniques and inferential statistics. The results showed that there was a significant and positive influence on the quality of public services in Donri-Donri District, Soppeng Regency. The findings of this study provide an overview of basically knowledge skills and skill abilities that are needed by every sub-district employee so that each task can be carried out quickly and more easily. Various efforts have been made by the government of the Donri-Donri sub-district to maintain the competence of its apparatus through educational and training activities whose aim is to keep employees up to date with information that develops with the alignment of tasks and functions as well as demands for service needs by the community.Keywords: Competence, Quality, Service

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Journal Info

Abbrev

societies

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

The principal purpose of this journal is to publish scholarly work in the Social Sciences in Education and Humanities (miscellaneous). The research that is published may take a theoretical or speculative model as well as statistical and mathematical. Contributions are welcome from all fields which ...