JPPI (Jurnal Penelitian Pendidikan Indonesia)
Vol 9, No 2 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)

The effect of online customer review and online customer rating on the trust and interest of consumer purchases

Purwantoro Purwantoro (Pasir Pengaraian University)
Yulfita Aini (Pasir Pengaraian University)
Hidayat Hidayat (Pasir Pengaraian University)
Arrafiqurrahman Arrafiqurrahman (Pasir Pengaraian University)
Andi Afrizal (Pasir Pengaraian University)



Article Info

Publish Date
30 Jun 2023

Abstract

This study aims to see how the influence of online customer reviews and online customer ratings on the trust and interest of consumers in the purchase of Sialang Jaya Village. The population in this study is the community in Sialang Jaya Village. The research sample used probability sampling as many as 100 people. The independent variables in this study are online customer reviews (X1), online customer ratings (X2), trust (Y1) and purchase interest variables (Y2). Methods of data collection using questionnaires and library research. Data analysis using path analysis using the SmartPLS 3 program. The results obtained from this study are that both reviews and ratings have a proven relationship to customer purchase interest and are an important feature, but not a factor that causes increased customer confidence. Online customer review indirectly does not affect buying interest through trust, and online customer rating indirectly has a positive effect on buying interest through trust.

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Journal Info

Abbrev

jppi

Publisher

Subject

Civil Engineering, Building, Construction & Architecture

Description

JPPI is a peer-reviewed, publishes research manuscripts in the field of education, social science, and humanities. The Focus and scope of the journals are to 1) Provide a journal that reports research on topics that are of local and international significance across education, social science, and ...