Jurnal Manajemen dan Kewirausahaan (JMDK)
Vol 11, No 1 (2023): June 2023

Emotional Experience and Conative Loyalty: The Mediating Role of Revisit Intention

Selfi Laela Sari (Universitas Hayam Wuruk Perbanas)
Burhanudin Burhanudin (Universitas Hayam Wuruk Perbanas)



Article Info

Publish Date
29 Jun 2023

Abstract

This purpose of this study is to empirically investigate the influence of emotional experience and intention to revisit on conative loyalty, as well as the role of intention to revisit as a mediator between emotional experience and conative loyalty. The population of this research was the visitors of Sunan Ampel religious tourism, Surabaya, Indonesia. The data was analyzed using structural equation modeling. There were 267 respondents participated in this study. The findings show emotional experience has positive influences on both visitors’ conative loyalty and intention to revisit. Moreover, emotional experience influences conative loyalty through the mediation of revisit intention. The stronger the positive emotional experience perceived by visitors, the stronger their desire to return to the same location.

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Journal Info

Abbrev

jmdk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen dan Kewirausahaan is a periodical issue containing information and analysis related to management science and entrepreneurship. This journal is of a popular scientific nature that includes both theoretical and empirical research. ...