The Es Economics and Entrepreneurship
Vol. 1 No. 03 (2023): The Es Economics And Entrepreneurship (ESEE)

The Effect of Customer Satisfaction and Brand Loyalty on Increas-ing Karawo's Business Market Share

Darman (Bina Mandiri University of Gorontalo)



Article Info

Publish Date
30 Apr 2023

Abstract

This study aims to examine the effect of consumer satisfaction and brand loyalty on increasing the market share of Karawo Enterprises in Gorontalo. Consumer satisfaction and brand loyalty are im-portant factors in maintaining business continuity and growth. This study uses a quantitative approach with a survey method of 570 Karawo customer respondents in Gorontalo. Data was collected us-ing a questionnaire designed to measure the level of customer satis-faction, brand loyalty, and other factors that could potentially affect market share. Data analysis was performed using multiple linear regression techniques. The results showed that consumer satisfaction has a significant effect on increasing market share. Meanwhile, brand loyalty has no significant effect on increasing market share.

Copyrights © 2023






Journal Info

Abbrev

esee

Publisher

Subject

Economics, Econometrics & Finance

Description

ESEE - The Es Economics and Entrepreneurship is a peer-reviewed journal and open access three times a year (April, August, and December) published by Eastasouth Institute. ESEE aims to publish articles in the field of Microeconomics and macroeconomics, International trade and international finance, ...