<![CDATA[Education  service  quality very irrespective  influence  that given from a service user expectation with that perception by service user. One of the factor that determine customer satisfaction service quality   that   consist   of  five   service   dimensions:    reliability, responsiveness,  assurance, empathy, and tangible. Education service quality baseds on from human resource that is lecturer, staff, and facilities.  This research  aim detects student university  perception towards education service quality FIP IKIP PGRI MADIUN. This research uses to approach  quantitative as a mean to analyze difference between perception and expectation student university towards education service. This research is done to describe service quality and student university    satisfaction     level.   Research respondent  as much as 293 student    niversities  from  total  1099 student  universities.   Sample taking  uses  technique   proportional random sampling. Research data is got by using closed model inquiry instrument. Data analysis technique that used: descriptive analysis; analysis  of variance;  and analysis  performance   and importance matrix.  Research  result shows that: (1) level expectation  student university about education service quality belongs in category very high; (2) student university perception level about education service quality belongs in high category; and (3) there difference between expectation       and  student  university   perception   about  education service quality.Key words: Education Service Quality, Expectation, Perception]]>
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