Journal of Business Issues
Vol. 2 No. 1 (2023): Journal of Business Issues

THE EFFECT OF SERVICE QUALITY ON EMPLOYEE PERFORMANCE AT PT BOSOWA BERLIAN MOTOR MAKASSAR

Asriyani Amrullah (Unknown)
Muh. Asdar (Unknown)
Muhammad Ismail (Unknown)

Article Info

Publish Date
30 Jun 2023

Abstract

The Influence of Service Quality on Employee Performance at PT Bosowa Berlian Motor Makassar, supervised by Prof. Dr. H. Muh. Asdar, SE., M.Si. and Dr. Muhammad Ismail, SE., M.Si The purpose of this study was to determine and analyze the effect of service quality on employee performance at PT Bosowa Berlian Motor Makassar. The object of research is PT. Bosowa Berlian Motor Makassar. The method used is descriptive analysis and multiple linear analysis. The data collection technique in this study is a questionnaire with Multiple Linear Regression Analysis with the help of SPSS 24 software. The results of this study indicate that the better the quality of the company's service to customers, the higher the employee's performance.

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Journal Info
Journal of Business Issues
Website

Abbrev

jbi

Publisher

Scientia Integritas Utama

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Journal of Business Issues (JBI) is a peer-reviewed journal with the focus on research articles and case studies in all academic fields of business discipline. The scope of the journal covers the broad range of areas related to business studies including interdisciplinary topics and newly developing ...