Jurnal Sistim Informasi dan Teknologi
2023, Vol. 5, No. 3

Determinant Factors E-Satisfaction and Repurchase Intention of Investment Platform Users In Indonesia

Henny Dwijayani (Universitas Darul Ulum)
Wahyudi Sofyan (Universitas Muhammadiyah Sidenreng Rappang)
Arief Yanto Rukmana (Sekolah Tinggi Ilmu Ekonomi STAN IM)
Etika Purnamasari (Sekolah Tinggi Ilmu Komputer 22 Januari Kendari)
Jasman (Sekolah Tinggi Ilmu Komputer 22 Januari Kendari)



Article Info

Publish Date
22 Aug 2023

Abstract

Together With The Level Of Financial Literacy Of The Indonesian Population, Which Has Increased Significantly, And Financial Digital Technology, Which Has Shown Positive Developments, The Development Of Retail Investors In The Capital Market In Indonesia Is A Very Good And Potential Moment For The Investment And Financial Industry In Indonesia. Regarding The Percentage Of Investors In The Capital Market, Indonesia Still Has Issues And Lags Behind Other Nations. The Economy Of A Nation Benefits From Having More Investors In The Capital Market. This Study Intends To Examine How E-Service Quality, E-Trust, E-Satisfaction, And E-Repurchase Intention Relate To One Another. The Route Analysis Approach Was Utilized To Analyse The Data And Provide The Research Findings For This 150-Respondent Study. The Findings Demonstrated That E-Service Quality Has A Direct Impact On Users' E-Satisfaction With Investment Platforms, E-Service Quality Has A Direct Impact On Users' Intention To Repurchase On One Investment Platform, And E-Service Quality And E-Satisfaction Have No Indirect Influence On Users' Intention To Repurchase Through Their E-Satisfaction.

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Journal Info

Abbrev

JSisfotek

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

The Jurnal Sistim Informasi dan Teknologi (JSISFOTEK) aims to publish manuscripts that explore information systems and technology research and thus develop computer information systems globally. We encourage manuscripts that cover the following topic areas: - Analytics, Business Intelligence, and ...