Journal of Information Systems Management and Digital Business
Vol. 1 No. 1 (2023): Oktober

APPLICATION OF USER-CENTERED DESIGN (UCD) METHOD IN THE IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT INFORMATION SYSTEM AT SALON D’MUTIA MUARA ENIM-BASED SMS GATEWAY

Aisyah Al Barroh (Unknown)

Article Info

Publish Date
09 Oct 2023

Abstract

Salon D'Mutia Muara Enim is a company engaged in services, spa, beauty and personal care that has customers ranging from various characters and levels. This study uses the User Centered Design (UCD) method as an effort to get new customers, increase relationships and maintain customer loyalty by placing customers as the center of the system development process. This research was developed using the Framework for the Application of System Thinking (FAST) method. The final result of this study is a website equipped with an SMS Gateway application.

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Journal Info
Journal of Information Systems Management and Digital Business
Website

Abbrev

jismdb

Publisher

Yayasan Nuraini Ibrahim Mandiri

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) ...