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Contact Name
Yusmaniarti
Contact Email
jurnal.jismdb.ppmi@gmail.com
Phone
+6281368411554
Journal Mail Official
jurnal.jismdb.ppmi@gmail.com
Editorial Address
Alamat Redaksi: Perum Taman Asri 1 Blok B12 RT 31 RW 06 Gandus Palembang Sumatera Selatan 30149
Location
Kota palembang,
Sumatera selatan
INDONESIA
Journal of Information Systems Management and Digital Business
ISSN : -     EISSN : 30261449     DOI : https://doi.org/10.59407/jismdb.v1i1.105
Core Subject : Economy, Science,
Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) Publishes papers periodically Four times a year, namely January, April, July, and October. We will process all receipts of the script in a double-blind review by Bestari partners. The manuscript must be in INDONESIA or ENGLISH. e-ISSN: 3026-1449. DOI Prefix : 10.59407
Articles 6 Documents
APPLICATION UTILISATION OF API AND B-SHARE APPLICATION FOR PROVIDING BLOOD AVAILABILITY INFORMATION Mutia Fadhila Putri; Siti Dwi Oktariana
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.105

Abstract

lack of information about the availability of blood to be a problem that is not uncommon in the daily life, there are many medical cases that require blood transfusion procedure. Practically, the hospital will entrust the patient’s family to find blood bags with the required blood type. Families with little knowledge about where to find blood will encounter confusing situations. Whereas they have to find it fast. if a blood transfusion is done too late, then even death may occur, because of this, it is expected that the existence of a public service that can provide information quickly and accurately blood that can be utilized by the community. In the development of the technology of internet this day it could be used to increase the public service and fulfill the needed of information, especially for the government who hasn’t provided the information about blood availability location based on geolocation that should be easily accessed by all people. Because information about the availability of blood is very important information to be known to the community as of the Information needed so we would develop the geographical information system to search the location of PMI and hospitals having the blood supply. The chosen method for this program is Requirement Analysis, Conceptual Modeling, Implementation, and testing. This method is the one of development method of software engineering so that produced an application that could solve the problem by providing a software that integrates blood stock information across PMI and hospitals branches in all over Indonesia. This information system integrates blood stock information across PMI branchesandhospitals all over Indonesia, providing access to real time blood stock updates to people, providing information about PMI branchesandhospitals locations across Indonesia in the shape of a map complete with the contact number
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON SHOPEE CUSTOMER SATISFACTION AND LOYALTY Nurdin; Rito Cipta Sigitta Hariyono
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.106

Abstract

The increasing use of shopee as an online sales stall with various features offered makes the background in this study. In addition, researchers observed that there are still some shopee users who complain about poor service quality such as very long delivery, product discrepancies that come, and require a strong enough internet connection to access shopee which makes it difficult for people who are in areas with minimal internet to use shopee. This study aims to determine the quality of service to customer satisfaction and customer loyalty of the Shopee application in the South Sumatra region. The research methods used are descriptive methods with quantitative approaches and data collection techniques using literature studies and questionnaires where the sample of this study is Shopee consumers specifically for the South Sumatra region and data analysis techniques using path analysis. The results of this study are that service quality has a significant effect on the variable of customer loyalty received with a contribution of 26%, service quality has a significant effect on the variable of customer satisfaction received with a contribution of 26%, customer loyalty has a significant effect on the variable of customer satisfaction received with a contribution of 21%. The hope is that this research can be a suggestion for shopee companies to develop according to what customers feel
THE MAXIM APPLICATION'S CUSTOMER SATISFACTION LEVEL AND THE IMPACT OF SERVICE QUALITY AND COSTS Himawan; Tri Yusnanto
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.107

Abstract

The determining factors of customer satisfaction include service quality and price. This study aims to determine whether there is a significant influence of Service Quality and Price on customer satisfaction on Maxim online motorcycle taxi application in Palembang. The research data was obtained by distributing questionnaires to respondents. The population and sample in this study were 54 respondents. This study uses the Service Quality method which contains tangible, reliability, responsiveness, assurance and empathy variables. Data analysis in this study used variable instrument tests and questionnaire value analysis from respondents. The results of the analysis in this study show that the Empathy variable has the most significant influence value on the customer satisfaction variable.
APPLICATION OF USER-CENTERED DESIGN (UCD) METHOD IN THE IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT INFORMATION SYSTEM AT SALON D’MUTIA MUARA ENIM-BASED SMS GATEWAY Aisyah Al Barroh
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.108

Abstract

Salon D'Mutia Muara Enim is a company engaged in services, spa, beauty and personal care that has customers ranging from various characters and levels. This study uses the User Centered Design (UCD) method as an effort to get new customers, increase relationships and maintain customer loyalty by placing customers as the center of the system development process. This research was developed using the Framework for the Application of System Thinking (FAST) method. The final result of this study is a website equipped with an SMS Gateway application.
ANDROID-BASED EDUCATIONAL APP FOR LEARNING THE PRAYER PROCESS Handry Eldo; Tb. M. Adrie Admira; Jafar Sidik; Fryda Fatmayati
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.129

Abstract

Prayer is one part of prayer. There are several obligatory prayers for Muslims: morning, noon, Asar, Maghrib, and Isha. By following the development of mobile technology, prayer learning applications can be developed to be used anywhere and at any time without an internet connection. Android is a Linux-based mobile operating system designed by Android. Various activities can be done using a smartphone, such as working, playing, entertaining, and studying. Using multimedia development, it is hoped that users will be interested in learning how to pray. The application developed includes several pages containing material evidence, pillars, preparation, and prayer guides.
PENGARUH KUALITAS PRODUK, PERSEPSI HARGA DAN CUSTOMER EXPERIENCE TERHADAP WORD OF MOUTH PADA SKINCARE BRAND EMINA Luklu'ul Maknun; Wisnu Mahendri
Journal of Information Systems Management and Digital Business Vol. 1 No. 2 (2024): Januari (ISSUE IN PROGRESS)
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i2.183

Abstract

This research aims to find out: 1) product quality influences word of mouth, 2) price perception influences word of mouth, 3) customer experience influences word of mouth, product quality, price perception and customer experience simultaneously influence word of mouth. mouth on Emina's bran skincare. The population in this research are consumers who use Emina products. The sampling technique used purpose sampling, data was obtained by distributing questionnaires to 90 respondents. The data analysis technique in this research is descriptive analysis, classical assumption testing and Multiple Linear Regression analysis using the SPSS Statistics 26 application. The results of the research show that: 1) product quality influences word of mouth, 2) price perception influences word of mouth, 3) customer experience influences word of mouth, product quality, price perception and customer experience simultaneously influence word of mouth. Keywords: product quality, price perception, customer experience and word of mouth

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