Relasi : Jurnal Ekonomi
Vol 16 No 2 (2020)

Pengaruh Komitmen, Komunikasi Dan Penanganan Masalah Terhadap Kepercayaan Nasabah Pada Bank Jatim Cabang Banyuwangi

Angga Ade Permana (Sekolah Tinggi Ilmu Ekonomi Mandala)
Muhammad Firdaus (Sekolah Tinggi Ilmu Ekonomi Mandala)
Muhaimin Dimyati (Sekolah Tinggi Ilmu Ekonomi Mandala)

Article Info

Publish Date
29 Jul 2020

Abstract

This study analyzes the effect of commitment, communication, and problem handling on customer trust. The purpose of this study is to test and analyze commitment, communication, and handling problems to customer trust simultaneously or partially. The sampling technique in this study is nonprobability sampling and uses purposive sampling. The sample in this study amountedto 125 sample respondents to customers. The research method used in this study is multiple linear regression, t-test, f test,and the coefficient of determination R2. based on the results of the study indicate that the variables commitment (????1), communication(????2), and problem handling (????3) simultaneously influence the customer's trust and commitment variable (????1) and problem handling (????3) partially effect on customer trust while communication (????2) has no partial effect on customer trust in the East Java bank in Banyuwangi. Keywords:commitment, communication, problem handling,andtrust

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Journal Info
Relasi : Jurnal Ekonomi
Website

Abbrev

relasi

Publisher

Institut Teknologi dan Sains Mandala

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Relasi : Jurnal Ekonomi is an interdisciplinary journal that seeks both theoretical and practical papers devoted to aspects of the subject matter indicated in the title. Topics will be drawn, but not limited to, the following areas: Business Management, Agribusiness Management, Management ...