Komversal: Jurnal Komunikasi Universal
Vol 5 No 2 (2023): Komversal : Jurnal Komunikasi Universal

Strategi Social Media Marketing Melalui Dukungan Teknologi Informasi dalam Kajian Kualitatif Pada UMKM Kota Bandung

Budi Harto (Politeknik LP3I, Universitas Pendidikan Indonesia)
Panji Pramuditha (Politeknik LP3I , Universitas Pendidikan Indonesia)
Arief Yanto Rukmana (Universitas Pendidikan Indonesia)
Harnavela Sofyan (Politeknik LP3I)
Hana Rengganawati (Politeknik LP3I)
Andina Dwijayanti (Politeknik LP3I Bandung)
Teti Sumarni (Politeknik LP3I Bandung)



Article Info

Publish Date
02 Sep 2023

Abstract

This qualitative study explores the development of a technology-enabled social media marketing strategy for MSMEs (Micro, Small and Medium Enterprises) in Bandung City. Through analyzing how MSMEs in Bandung City utilize social media and technology in their marketing efforts, as well as identifying the benefits gained and challenges faced so far. In this research method, we surveyed a number of MSMEs in Bandung and conducted structured interviews with them. The implementation of social media marketing strategies, their impact on business performance, and the factors that influence the implementation of these strategies are described through qualitative analysis of the collected data. The results of this study show that most MSMEs in Bandung City have adopted social media marketing strategies using various technological tools. The study also identified significant benefits obtained by MSMEs, such as increased online visibility, increased interaction with customers, increased sales, and increased content creativity..

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Journal Info

Abbrev

komversal

Publisher

Subject

Environmental Science Social Sciences

Description

Jurnal KOMVERSAL : Jurnal Komunikasi Universal, terbit dua kali dalam setahun pada bulan Pebruari dan September. Tulisan difokuskan pada pemikiran dan penelitian kontemporer Ilmu Komunikasi dalam berbagai sudut ...