Academia Open
Vol 9 No 1 (2024): June

Impact of Compensation, Productivity, and Service Quality on Member Satisfaction: A Study on Eccindo Cooperative

Rizdatul Umah (Universitas muhammadiyah sidoarjo)
Herlinda Maya Kumalasai (universitas muhammadiyah sidoarjo)



Article Info

Publish Date
28 Sep 2023

Abstract

This study aims to investigate the influence of compensation, productivity, and service quality on member satisfaction within the Eccindo Cooperative. Employing a quantitative approach, a purposive sampling method was used to select 75 respondents among the cooperative's members. Data were collected through questionnaires, and multiple linear regression analysis was employed for data analysis using SPSS 20. The results provide empirical evidence that compensation, productivity, and service quality each individually influence member satisfaction. Furthermore, the study reveals that these factors collectively have a significant impact on member satisfaction. These findings contribute to our understanding of the key determinants of member satisfaction in cooperative organizations and have implications for enhancing member loyalty and cooperative performance.Highlights : This study examines the influence of compensation, productivity, and service quality on member satisfaction in the context of the Eccindo Cooperative. Utilizing a quantitative approach and purposive sampling, data was collected from 75 cooperative members through questionnaires. Multiple linear regression analysis in SPSS 20 confirms that compensation, productivity, and service quality individually impact member satisfaction, and collectively, these factors significantly contribute to member satisfaction, offering insights into enhancing member loyalty and cooperative performance. Keywords: Compensation, Productivity, Service Quality, Member Satisfaction, Eccindo Cooperative

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Journal Info

Abbrev

acopen

Publisher

Subject

Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Social Sciences Other

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...