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All Journal Academia Open Indonesian Journal of Law and Economics Review
Rizdatul Umah
Universitas muhammadiyah sidoarjo
Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Social Sciences Other

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Impact of Compensation, Productivity, and Service Quality on Member Satisfaction: A Study on Eccindo Cooperative Rizdatul Umah; Herlinda Maya Kumalasai
Academia Open Vol 9 No 1 (2024): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.9.2024.5126

Abstract

This study aims to investigate the influence of compensation, productivity, and service quality on member satisfaction within the Eccindo Cooperative. Employing a quantitative approach, a purposive sampling method was used to select 75 respondents among the cooperative's members. Data were collected through questionnaires, and multiple linear regression analysis was employed for data analysis using SPSS 20. The results provide empirical evidence that compensation, productivity, and service quality each individually influence member satisfaction. Furthermore, the study reveals that these factors collectively have a significant impact on member satisfaction. These findings contribute to our understanding of the key determinants of member satisfaction in cooperative organizations and have implications for enhancing member loyalty and cooperative performance.Highlights : This study examines the influence of compensation, productivity, and service quality on member satisfaction in the context of the Eccindo Cooperative. Utilizing a quantitative approach and purposive sampling, data was collected from 75 cooperative members through questionnaires. Multiple linear regression analysis in SPSS 20 confirms that compensation, productivity, and service quality individually impact member satisfaction, and collectively, these factors significantly contribute to member satisfaction, offering insights into enhancing member loyalty and cooperative performance. Keywords: Compensation, Productivity, Service Quality, Member Satisfaction, Eccindo Cooperative
Impact of Compensation, Productivity, and Service Quality on Member Satisfaction: A Quantitative Analysis Rizdatul Umah; Herlinda Maya Kumala Sari
Indonesian Journal of Law and Economics Review Vol 18 No 4 (2023): November
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v18i4.977

Abstract

This study aims to investigate the influence of compensation, productivity, and service quality on member satisfaction in Eccindo cooperatives. Employing a quantitative approach, purposive sampling was used to select 75 respondents from Eccindo cooperative members, and data were collected through distributed questionnaires. The data were analyzed using multiple linear regression in SPSS 20. The findings demonstrate that compensation, productivity, and service quality individually affect member satisfaction, and collectively, they have a significant impact on member satisfaction. This research underscores the importance of addressing compensation, productivity, and service quality to enhance member satisfaction in cooperatives, providing valuable insights for cooperative management and policymakers. Highlights: Compensation's Influence: Evaluate how compensation affects member satisfaction in Eccindo cooperatives. Productivity's Role: Examine the impact of productivity on member contentment within the cooperative setting. Quality of Service: Assess the significance of service quality in enhancing member satisfaction. Keywords: Compensation, Productivity, Service Quality, Member Satisfaction, Quantitative Analysis
Co-Authors Herlinda Maya Kumala Sari, Herlinda Maya Kumala Herlinda Maya Kumalasai