Journal Of Management Science (JMAS)
Vol 6 No 4 (2023): October: Management Science and Field

The influence of competence and service quality on the performance of population and civil registration service employees in Brebes Regency

Furqon Imansyah (Universitas Bina Sarana Informatika, Indonesia)
herayati herayati (Universitas Bina Sarana Informatika, Indonesia)
Martinus Wahyu Puronomo (Universitas Bina Sarana Informatika, Indonesia)



Article Info

Publish Date
20 Oct 2023

Abstract

Performance is the realization of work carried out by employees as a basis for assessing work results. High employee performance will be directly proportional to the results of organizational development. Conversely, poor performance will have an impact on organizational development. The type of research used is quantitative method with a population of 80 employees of the population and civil registration office of Brebes Regency. Of the 80 employees who were used as respondents, namely 44 employees, to determine the effect of competence and service quality on employee performance, the multiple linear test method of data processing was used using SPSS 26. Based on the results of the study, it was concluded that competence did not have a significant effect on employee performance with a value of 1.786. Service quality has a positive and significant effect of 4,011. The results of the f test in the study (simultaneously) together between the variables of competence and service quality on employee performance amounted to 47.339. The regression model used is Y = 1.643 + 0.288 X1 + 0.765 X2.

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Journal Info

Abbrev

JMAS

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ilmu Manajemen (JMAS) menawarkan analisis yang luas dan luas dari semua permukaan manajemen dan sains. Diterbitkan empat kali per tahun, ini memberikan penekanan pada kemahiran universal dalam metode vital, teknik, dan bidang penelitian. menyajikan kesempatan bagi pembaca untuk berbagi saling ...