Indonesian Journal of Business Analytics (IJBA)
Vol. 3 No. 5 (2023): October 2023

The Influence of Organizational Culture and Work Motivation on Employee Performance through Employee Organizational Citizenship Behavior at Hotel Sahid Montana in Malang City

Gilang Rasmardi Astry (Universitas Merdeka Malang)
Mokh. Natsir (Universitas Merdeka Malang)
Tanto Gatot Sumarsono (Universitas Merdeka Malang)



Article Info

Publish Date
23 Oct 2023

Abstract

The purpose of this study is to analyze the effect of organizational culture and work motivation on OCB and the performance of Sahid Montana hotel employees and to analyze the influence of organizational culture and work motivation on employee performance if mediated by OCB. The population of this study is the population of this study are the employees of the first and second Sahid Montana hotels, totaling 105 employees with a total sample of 83 employees. The data analysis technique used is path analysis (Path Analysis). The results of the study show that the better the organizational culture and the higher the employee's work motivation, the better organizational citizenship behavior will be. The better the organizational culture and the higher the employee motivation will improve employee performance. Organizational culture and work motivation affect employee performance through OCB. To be able to improve the performance of Sahid Montana hotel employees, leaders need to create a good organizational culture by keeping abreast of science and technology developments and paying attention to employees to achieve satisfaction. Employees are motivated through opportunities to innovate work and leaders can provide suggestions and constructive criticism. In addition, employees are given an understanding to have the attitude of being able to refrain from complaining and have the willingness to tolerate without complaining.

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Journal Info

Abbrev

ijba

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Indonesian Journal of Business Analytics (IJBA) is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Business Analytics and related fields. IJBA provides an outlet for the increasing flow of interdisciplinary research ...