Proceedings of Femfest International Conference on Economics, Management, and Business
Vol. 1 (2023): Proceedings of Femfest International Conference on Economics, Management, and Busines

Excellent Service: Competence Of Officers According to Islamic Ethics

M. Fauzi (UIN KH. Abdurrahman Wahid, Jl. Kusuma Bangsa No 09, Pekalongan, 51141, Central Java, Indonesia)

Article Info

Publish Date
01 Mar 2023

Abstract

Excellent service is the best service that has met the service criteria set by the company. One of the components in providing excellent service is the competence of service providers. Officer competence consists of officer attitude, officer discipline, officer accuracy, officer responsibility, and officer knowledge in service. This research is a field research using a qualitative approach. This study obtained the results that the competence of service providers has an important role in creating customer satisfaction. Viewed from the perspective of Islamic ethics, it is in harmony with Islamic ethics, where science and ethics/adab have high nobility.

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Journal Info
Proceedings of Femfest International Conference on Economics, Management, and Business
Website

Abbrev

JTS

Publisher

Universitas Darussalam Gontor

Subject

Economics, Econometrics & Finance Social Sciences

Description

Proceedings of Femfest International Conference on Economics, Management, and Business focuses on research related to economics, management, and business that are relevant to the development of the theory and practice of economics, management, and business especially in Islamic disciplines. ...