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All Journal Proceedings of Femfest International Conference on Economics, Management, and Business
M. Fauzi
UIN KH. Abdurrahman Wahid, Jl. Kusuma Bangsa No 09, Pekalongan, 51141, Central Java, Indonesia
Economics, Econometrics & Finance Social Sciences

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Excellent Service: Competence Of Officers According to Islamic Ethics M. Fauzi
Proceedings of Femfest International Conference on Economics, Management, and Business Vol. 1 (2023): Proceedings of Femfest International Conference on Economics, Management, and Busines
Publisher : Universitas Darussalam Gontor

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Abstract

Excellent service is the best service that has met the service criteria set by the company. One of the components in providing excellent service is the competence of service providers. Officer competence consists of officer attitude, officer discipline, officer accuracy, officer responsibility, and officer knowledge in service. This research is a field research using a qualitative approach. This study obtained the results that the competence of service providers has an important role in creating customer satisfaction. Viewed from the perspective of Islamic ethics, it is in harmony with Islamic ethics, where science and ethics/adab have high nobility.
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