Sainteks: Jurnal Sain dan Teknik
Vol 4 No 2 (2022): September

Analysis of Health Service Queues at BP Umum Puskesmas X Using Promodel Simulation

Tombak Gapura Bhagya (Universitas Insan Cendekia Mandiri)
Antari Nurayban Gitardiana (Dinas Kesehatan Kota Bandung)
Dini Yulianti (Universitas Insan Cendekia Mandiri)
Ida Bagus Indria Swarnandhika (Universitas Insan Cendekia Mandiri)

Article Info

Publish Date
28 Sep 2022

Abstract

Puskesmas is a health service center in Indonesia that serves the community in the closest scale. Almost all people in Indonesia today, if they want to do treatment or referrals, they must go to the puskesmas. So this study tries to analyze the services of the puskesmas and evaluate the queues in the puskesmas using the Promodel simulation. Simulation is considered as a suitable tool for analyzing service queues at puskesmas. The results of this study indicate the need to increase the number of doctors to 2 to 3 people to reduce the number of queues that accumulate waiting to be examined by a doctor. If the additional doctor points cannot be met, then the puskesmas can provide adequate waiting room facilities for patients to be examined by a doctor, the ideal number of waiting room seats for patients waiting to be examined by a doctor is 38 seats.

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Journal Info
Sainteks: Jurnal Sain dan Teknik
Website

Abbrev

sainteks

Publisher

Universitas Insan Cendekia Mandiri

Subject

Chemical Engineering, Chemistry & Bioengineering Chemistry Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

Sainteks is a scientific journal that publishes research papers encompassing all aspects of natural sciences, technology and engineering. This journal is published 2 (two) times a year (March and September) by the Faculty of Engineering UICM d/h UNBAR. The fields covered by the Sainteks Journal ...