Cross-Border Journal of Business Management
Vol. 1 No. 1 (2021): Cross-Border Journal of Business Management

THE EFFECT OF JUSTICE SERVICES ON CUSTOMER LOYALTY IN PKU MUHAMMADIYAH HOSPITAL, YOGYAKARTA

Munawir Munawir (Institut Agama Islam Sultan Muhammad Syafiuddin Sambas, Indonesia)



Article Info

Publish Date
12 Mar 2021

Abstract

The number of research samples, one of which is closely related to data analysis techniques. This study was designed using structural equation modeling (SEM). According to Bentler and Chou (1987) the total sample size of 200 has met the requirements for research using multivariate analysis tools, namely 5 times as many research parameters. Meanwhile, to use the AMOS Data Splitting Program, a sample size of 100 to 200 is required (Ghozali, 2013). Based on the results of data analysis that has been carried out, it can be concluded that the effect of justice services on consumer loyalty at Rsu Pku Muhammadiyah Yogyakarta Based on table 4.1 it can be seen that all indicators in the variables namely Procedural Justice, Interactional Justice, Complaint, Customer Satisfaction and Consumer Loyalty are declared valid, because it has a loading factor value above 0.5 (CFA> 0.5).

Copyrights © 2021






Journal Info

Abbrev

cbjbm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Cross-Border Journal of Business Management Focuses in any related disciplines of research on Business Management science. The scopes are Human Resource Management, Marketing Management, Financial Management, Production/Operational Management, Strategic Management, Islamic Business Management, Halal ...