International Journal of Law, Policy and Governance
Vol. 2 No. 1 (2023)

The Effect of Service Quality, Facilities and Location on Customer Satisfaction: : A case study in the food industry

Edi Winata (Sekolah Tinggi Ilmu Manajemen Sukma)

Article Info

Publish Date
25 Feb 2023

Abstract

This research was conducted to see the effect of waiters service quality, facilities and location on customer satisfaction at Mutia Garden Medan Restaurant. By using quantitative descriptive data analysis methods, and the analysis model is multiple linear regression, coefficient determination (R2), simultaneous test (F test), partial test (t test), while the application used to process data is spss 22 this study was conducted. The sampling technique used is simple random sampling, obtained a sample of 125 people as customers of this restaurant. By using questionnaires the authors did for data collection. From the results of data processing, it was found that the variables of service quality, facilities and location had a positive and significant effect on guest satisfaction both simultaneously and partially.

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Journal Info
International Journal of Law, Policy and Governance
Website

Abbrev

ijlpg

Publisher

Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Subject

Agriculture, Biological Sciences & Forestry Arts Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

Description

International Journal of Law, Policy and Governance is a peer-reviewed journal published by Adpebi. The journal publishes original papers at the forefront of Law, international law, corporate law, public policy and governance issues. The journal is free access and download. Including to area of ...