Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Vol 7 No 6 (2023): December 2023

Analysis of the Saintekmu Website Quality on User Satisfaction Using the Modified System Usability Scale and Webqual 4.0 Method

Fitrah Juliansyah Fitrah (Universitas Ahmad Dahlan)
Abdul Fadlil (Universitas Ahmad Dahlan)
Rusydi Umar (Universitas Ahmad Dahlan)



Article Info

Publish Date
12 Dec 2023

Abstract

Today, websites are a major means of finding or providing information. The Saintekmu website was created to offer top-notch service to students. One way to ensure that the website's services are appropriate and that information technology is being used to its fullest potential is to evaluate the level of service provided and improve its quality. This study aims to compare the results of two methods - the System Usability Scale (SUS) and Webqual - used to determine the quality and expectations of website users. The study distributed questionnaires online using Google Forms and had a sample size of 20 students. The data collected was analyzed using the SPSS program. The results of the SUS method indicated that the website acceptability range was in the marginal category, with a score of 69.9 and a classification rating of OK. The Webqual method yielded an R square of 0.948, indicating that the website's usability, quality, and interaction variables had a significant effect on user satisfaction. All WebQual 4.0 dimensions had a positive and significant effect on user satisfaction, both partially and simultaneously. This study provides Muhammadiyah Saintek University with reference material to evaluate its website in the future.

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Journal Info

Abbrev

RESTI

Publisher

Subject

Computer Science & IT Engineering

Description

Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) dimaksudkan sebagai media kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai penelitian Rekayasa Sistem, Teknik Informatika/Teknologi Informasi, Manajemen Informatika dan Sistem Informasi. Sebagai bagian dari semangat ...