Malahayati International Journal of Nursing and Health Science
Vol 6, No 8 (2024)

Digital marketing strategy for hospitals in the post Covid-19 pandemic in 2023: A literature review

Astriana Astriana (Fakultas Kesehatan Masyarakat, Universitas Indonesia)
Wahyu Sulistiadi (Fakultas Kesehatan Masyarakat, Universitas Indonesia)



Article Info

Publish Date
14 Feb 2024

Abstract

Background: The healthcare industry is currently facing significant pressure due to the emergence of Covid-19. The Covid-19 pandemic has had adverse effects on the global economy, industries, and organizations, impacting marketing strategies and expenditures. Due to total lockdown in various regions, digital marketing has become crucial as traditional marketing strategies are no longer effective. One way to gain a competitive edge is to develop an effective marketing strategy. The goal is to inform the public about hospitals, provide information about the facilities and services offered, and build a positive image through the trust of the community.Purpose: To find out the digital marketing strategies in hospitals in the post-Covid-19 pandemic.Method: This study was conducted descriptively with a literature review approach. The search was carried out on articles published in English and Indonesian from 2014 to 2022 using Google Scholar, with keywords such as "digital marketing, hospitals, and Covid-19 pandemic."Results: Hospitals need to implement effective digital marketing to promote medical care services, expand business, and ensure patient satisfaction while maintaining quality healthcare services. Social media is a widely used digital marketing platform for healthcare facilities. The use of digital marketing can be applied to promote hospital services and strengthen the brand image of healthcare facilities.Conclusion: Digital marketing can be implemented through various options, either through applications designed by hospitals personally or through various other methods such as Search Engine Marketing (SEM), Email Marketing, Search Engine Optimization (SEO), social media, display advertising, referral marketing, affiliate marketing, content marketing, online advertising, and viral marketing.

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Journal Info

Abbrev

nursing

Publisher

Subject

Description

Malahayati International Journal of Nursing And Health Science is a peer reviewed journal and provides a platform to publish area of nursing and health science. The journal also seeks to advance the quality of research by publishing papers introducing or elaborate on new methods in nursing and ...