Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah
Vol 5, No 3 (2023): Birokrasi dan Pemerintahah di Daerah 12

Communication Management in Local Government: Crisis Communication Strategies and Public Relations

Syailendra Reza Irwansyah Rezeki (Politeknik Pariwisata Batam)
Julia Magdalena Wuysang (UniversitasTanjungpura, Pontianak)
Muhamad Hidayat (Institut Komunikasi dan Bisnis LSPR, Jakarta)
E. Rizky Wulandari (Sekolah Tinggi Ilmu Komunikasi Almamater Wartwan Surabaya)
Muhamad Teguh Setiadi (Universitas Primagraha, Serang)

Article Info

Publish Date
31 Aug 2023


This article discusses the vital role of communications management in the local government context, focusing on crisis communications strategies and community relations. This research aims to evaluate the effectiveness of local government communication practices in dealing with crises and in establishing good relationships with local communities. Research methods involve interviews with public relations practitioners and stakeholders and online surveys to gather community views. The research results show that local governments have positively tried to convey information, respond quickly, and listen to citizens' views during crises. However, there is still room for improvement, especially in technology such as virtual meetings and text messaging. These findings provide valuable insights into communication management practices in local government and their implications for building transparent and responsive government.

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Journal Info





Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences


Ministrate: Jurnal Birokrasi dan Pemerintah Daerah is an open access scholarly peer-reviewed journal written in either Indonesia or English which invariably publishes three times per a year in March, July, and November. Ministrate encourages academicians, researchers, professionals, and ...