Journal of Information Systems Management and Digital Business
Vol. 1 No. 2 (2024): Januari

BEAUTY ADVISOR PERFORMANCE APPRAISAL AT MARTHA TILAAR GROUP JEMBER BRANCH USING CPI METHOD

Laila Amanda Ramadhani (Universitas Muhammadiyah Jember)
Agung Nilogiri (Universitas Muhammadiyah Jember)
Amalina Maryam Zakiyyah (Universitas Muhammadiyah Jember)

Article Info

Publish Date
25 Jan 2024

Abstract

Beauty Advisor performance assessment is essential in the beauty industry, maintaining high service standards and increasing customer satisfaction. The researchers developed a decision support system in this study to assess the Beauty Advisor's optimal performance. The system utilized multiple criteria with varying weights for each evaluation. The Composite Performance Index (CPI) is a method used to assess assessments with several stages, greatly influenced by the weights given. The CPI method's calculation process has several stages, including matrix calculation, score matrix calculation, and ranking determination. The final results on the website display a ranking from highest to lowest. The system created based on the success rate with manual calculation results compared to the system calculation results has an accuracy rate of 82%.

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Journal Info
Journal of Information Systems Management and Digital Business
Website

Abbrev

jismdb

Publisher

Yayasan Nuraini Ibrahim Mandiri

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) ...