Public Service And Governance Journal
Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal

Optimalisasi Standar Pelayanan Minimum Mass Rapid Transit (MRT)

Sevia Dwi Astuti (Universitas Negeri Jakarta)
Tiara Nur Angraini (Universitas Negeri Jakarta)
Ikram Maulana Firdaus (Universitas Negeri Jakarta)
Taufik Nurochman (Universitas Negeri Jakarta)

Article Info

Publish Date
04 Jul 2023

Abstract

This research was conducted at PT MRT Jakarta which is a fast rail transportation system in Jakarta. This study aims to determine the optimization of MRT Jakarta's minimum service standards and its relation to customer satisfaction. This study uses a qualitative method with data collection through questionnaires, and literacy studies related to supporting documents at PT MRT Jakarta. Based on the research results of PM 47 of 2014, it shows that the five indicators such as tangible, reliability, responsiveness, assurance, and empathy provided by PT MRT Jakarta are effective and in accordance with the SOP.

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Journal Info
Public Service And Governance Journal
Website

Abbrev

psgj

Publisher

Universitas 17 Agustus 1945 Semarang

Subject

Environmental Science Social Sciences

Description

Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan ...