Munaddhomah: Jurnal Manajemen Pendidikan Islam
Vol. 4 No. 2 (2023): Management of Islamic Education

Building Customer Loyalty and Analysis Competitor in Islamic Education Institutions

Faila Sufah (Universitas Islam Negeri Sunan Kalijaga Yogyakarta, Indonesia)
Subiyantoro Subiyantoro (Universitas Islam Negeri Sunan Kalijaga Yogyakarta, Indonesia)



Article Info

Publish Date
09 Mar 2023

Abstract

This study aims to determine building customer loyalty and analyze competitors in Islamic Education Institutions. The research method uses a qualitative approach, namely, library research. The data analysis technique is descriptive. Building customer loyalty in Islamic educational institutions is done with several marketing strategies including establishing relationships with various components such as the community and so on, providing customer satisfaction by offering varied programs and facilities, and providing guarantees if customers are not satisfied with the services and quality that have been provided. Analysis of marketing competitors that often occur in Islamic Education Institutions includes products, marketing, prices, and cooperation networks so that they must be able to maintain quality by using various methods, one of which is creating brand awareness to create attractiveness.

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Journal Info

Abbrev

munaddhomah

Publisher

Subject

Religion Education Other

Description

Munaddhomah Journal is an Islamic Education Postgraduate Journal of the Islamic Institute of Islamic Education KH. Abdul Chalim Mojokerto, published periodically every six months as a vehicle for scientific communication of academic people in the study of Islamic Education. Editors invite academics ...