Calathu: Jurnal Ilmu Komunikasi
Vol. 6 No. 1 (2024): Calathu: Jurnal Ilmu Komunikasi

Komunikasi Kesehatan Mental untuk Menciptakan Kepuasan Pengguna Telemedicine

Diva Khautsar Dipraja (Universitas Al Azhar Indonesia)
Kussusanti Kussusanti (Universitas Al Azhar Indonesia)



Article Info

Publish Date
05 Apr 2024

Abstract

Communication through mobile apps is still looking for a better form, how to be carried out effectively, and how to be well received by the audience. One of the mobile apps widely used by the public today is telemedicine, which offers the integration of various health services. In health communications, the message sent by the doctor is proven to affect patient satisfaction. However, no studies on user satisfaction with telemedicine regarding mental health have been found. One telemedicine service in Indonesia is Halodoc, which provides psychological consultation and mental health articles. This study seeks to prove whether the quality of psychological consultation messages and mental health articles affects Halodoc user satisfaction. Concepts used are health communication, communication psychology, interpersonal communication, message quality, and customer satisfaction. With the quantitative method, this research sampling technique was purposive sampling. Questionnaires were distributed through Google Docs to 100 male and female respondents over 17 years old who had psychological consultations and read mental health articles through Halodoc in the last six months. With all the significant values being 0,000, this study finds out the effect of message in psychological consultation (0,461), mental health articles (0,469), and both together (0,560) on telemedicine user satisfaction.

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Journal Info

Abbrev

calathu

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Calathu: Jurnal Ilmu Komunikasi membuka peluang bagi para peneliti untuk menuliskan naskah hasil penelitian dalam lingkup ilmu komunikasi, topik tidak dibatasi dan beragam, mulai dari kajian media dan budaya, periklanan, penyiaran, jurnalisme, humas, komunikasi pemasaran terpadu, ekonomi politik ...