E-Jurnal Ekonomi dan Bisnis Universitas Udayana
VOLUME.12.NO.12.TAHUN.2023

PERAN BRAND IMAGE MEMEDIASI HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA TIKTOK SHOP

Ketut Egi Cahyani Nesanta (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)
Tjokorda Gde Raka Sukawati (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)
Ni Wayan Ekawati (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)



Article Info

Publish Date
31 Dec 2023

Abstract

This study aims to examine and explain the role of brand image in mediating the effect of price and service quality on purchasing decisions at the TikTok Shop. This research was conducted in Denpasar City with a total sample taken of 126 respondents with the method of determining the sample, namely purposive sampling. The data analysis technique used is path analysis, Sobel test and VAF test. The results showed that price had a positive and significant effect on purchasing decisions, service quality had a positive and significant effect on purchasing decisions, price had a positive and significant effect on brand image, service quality had a positive and significant effect on brand image, brand image had a positive and significant effect on decisions purchase, brand image is positively and significantly able to mediate the effect of price on purchasing decisions, and brand image is positively and significantly able to mediate the effect of service quality on purchasing decisions. This research is expected to provide an empirical contribution to management science, especially consumer behavior and be useful for TikTok Shop companies in developing product marketing strategies related to the company's brand image, price, and service quality.

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Journal Info

Abbrev

EEB

Publisher

Subject

Economics, Econometrics & Finance Education

Description

E-Jurnal Ekonomi dan Bisnis Universitas Udayana (EEB) is an electronic scientific journal that publishes the results of economic and business studies. EEB is published periodically every month with an online format. EEB Editor receives written results of studies in the fields of economics, ...