Journal Of Community Sustainability
Vol. 1 No. 2 (2024): Juni 2024

Meningkatkan Kepuasan Pelanggan Melalui Peningkatan Mutu Dan Kualitas Produk Pada Kopi Konnichiwa Pamulang

Djoko Hananto (Universitas Muhammadiyah Jakarta)
Dahlia Ayu Sulistiani (Universitas Muhammadiyah Jakarta)
Mawaddah Azkiya Syarifatunnisa (Universitas Muhammadiyah Jakarta)
Vina Nur Fitrah (Universitas Muhammadiyah Jakarta)

Article Info

Publish Date
11 Jul 2024

Abstract

This service was carried out at Konnichiwa Pamulang Coffee. The aim of this service is to increase customer satisfaction by monitoring the quality and quality of Konniciwa Pamulang coffee products. In this service, we use design thinking to determine quality control strategies and product quality that meet customer needs, we also use data analysis methods to find out how customers feel about quality control and product quality. The results of this service show that quality control and product quality can increase customer satisfaction. It is worth paying attention that customers like quality and high-quality products. Based on these results, Konnichiwa Pamulang Coffee continues to improve the quality and quality of its products to increase customer satisfaction.

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Journal Info
Journal Of Community Sustainability
Website

Abbrev

jocs

Publisher

EL-EMIR INSTITUTE

Subject

Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

Description

Journal Of Community Sustainability (JOCS) is published by the Department of Research and Publication, EL-EMIR Institute in helping academics, researchers, and practitioners to disseminate their research results. JOCS is a blind peer-reviewed journal dedicated to publishing quality research results ...