Innovative: Journal Of Social Science Research
Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)

Analisis Tingkat Pelayanan Atas Kepuasaan Pelanggan Penyedia Barang Logistik Yang Akan Di Asuransikan Pada PT Kereta Api (Persero ) Medan Labuhan

Taslam Ashaari (Universitas Islam Negeri Sumatera Utara, Medan)
Maryam Batubara (Universitas Islam Negeri Sumatera Utara)

Article Info

Publish Date
11 Jun 2024

Abstract

The level of customer satisfaction with logistics goods provider services, especially PT Kereta Api (Persero) Medan Labuhan, is the main focus in this analysis. Through a survey of 35 respondents using local and long-distance train services, six main aspects of service were evaluated: ticket sales service, arrival time, cabin cleanliness, security, air circulation, and arrival time at destination. The results illustrate that despite improvements in some aspects, such as arrival times and safety, additional areas, including cabin cleanliness and air circulation, still have plenty of space for further development. According to these results, if we want to make train travel better for everyone, we need to pay close attention to these elements.

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Journal Info
Innovative: Journal Of Social Science Research
Website

Abbrev

Innovative

Publisher

Universitas Pahlawan Tuanku Tambusai

Subject

Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Other

Description

Innovative: Journal Of Social Science Research is a journal managed by Universitas Pahlawan Tuanku Tambusai which bridges researchers to publish research results in all scientific fields (multidiscipline). This includes the fields of education, health, law, economics, IT (Informatics Engineering), ...