Jurnal Bina Bangsa Ekonomika
Vol. 17 No. 2 (2024): Jurnal Bina Bangsa Ekonomika (JBBE) [IN PRESS]

PENGARUH BRAND IMAGE DAN ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP CUSTOMER SATISFACTION PADA PRODUK KOSMETIK SOMETHINC

Fitri Annisa Zanova (Universitas Negeri Padang)
Annur Fitri Hayati (Universitas Negeri Padang)



Article Info

Publish Date
06 Jun 2024

Abstract

This study aims to obtain an overview of the influence of brand image and electronic word of mouth (e-wom) simultaneously on consumer satisfaction in several products. This study uses a type of quantitative research with a type of causal research. The population of this study is Padang State University students who use several products and samples of 97 respondents using a non-probability sampling technique of purposive sampling. The results of the research on the Influence of Brand Image and Electronic Word of Mouth (E-Wom) on Customer Satisfaction of Sometinc Cosmetic Products. In Sometinc Products, 1) The Brand Image of Sometinc cosmetic products is considered more positive and good by Padang State University students. 2) E-Wom Sometinc cosmetic products have a great influence on the purchase of products by students of Padang State University. 3) Consumer satisfaction with Sometinc cosmetic products, especially Padang State University students, is quite good

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Journal Info

Abbrev

jbbe

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bina Bangsa Ekonomika (JBBE) teregistrasi dengan nomor p-ISSN: 2087-040X dan e-ISSN: 2721-7213. Merupakan Jurnal yang berisi artikel-artikel ilmiah yang meliputi bidang-bidang Ekonomi, Manajemen, dan Akuntansi yang dikelola oleh Lembaga Penelitian dan Pengabdian pada Masyarakat (LP2M) ...