Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Vol. 2 No. 2 (2024): Maret : Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika

Analisis Tingkat Kepuasan Konsumen Terhadap Produk Kandang Kelinci UMKM Dandellion Menggunakan Metode Kano

Abu Ayyub Al Anshari (Universitas Teknologi Yogyakarta)
Ferida Yuamita (Universitas Teknologi Yogyakarta)

Article Info

Publish Date
24 Jan 2024

Abstract

UMKM Dandellion is a business engaged in rabbit farming and sells various kinds of rabbit livestock needs ranging from feed, vitamins, medicines and rabbit cages. In running its business, UMKM Dandellion applies a pre order system for ordering cages, especially rabbit cages, in carrying out rabbit cage production activities, UMKM Dandellion finds delays in making cages due to the availability of stock materials from suppliers which can cause customer satisfaction levels. Therefore, the purpose of this study is to analyze the level of customer satisfaction with cages using the kano method, from the results of the research conducted, it is said that there are 8 question attributes in the Attractive category and 4 question attributes in the Must-be category.

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Journal Info
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Website

Abbrev

Jupiter

Publisher

Asosiasi Riset Ilmu Teknik Indonesia

Subject

Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering

Description

open Industrial Engineering Science Cluster Research journal. This journal is a peer-reviewed and open research journal of the Engineering Science ...